We want you to be happy with your purchase. If you have changed your mind about an item, due to wrong size or colour etc then we offer returns in accordance with the conditions below.
Change-of-Mind Returns
We accept eligible change-of-mind returns within 10 days of the date you receive your order.
To be eligible for a change-of-mind return, the item must:
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Be unworn and unused.
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Be in its original condition.
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Have all original tags attached.
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Not have been washed, altered, damaged, stained or otherwise used.
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Include original packaging where reasonably applicable.
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Be accompanied by proof of purchase.
Customers are responsible for the cost of returning items for change-of-mind returns. We do not reimburse return postage where the return is due to a change of mind, incorrect size, colour preference or similar reason.
Please contact us before returning an item so we can provide the appropriate return instructions.
Once your return is received, we will inspect the item to confirm that it meets the above conditions.
Refunds
Approved change-of-mind returns will be refunded to the original payment method.
Refunds will be processed after the returned item has been received and inspected.
Original shipping charges are not refundable for change-of-mind returns.
If a returned item does not meet our change-of-mind return conditions, we may decline the return and return the item to you.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, does not match its description, or is not the item you ordered, please contact us as soon as reasonably possible with your order number and details of the issue.
Where applicable, we may provide a repair, replacement, refund or other remedy in accordance with your rights under the Australian Consumer Law (ACL).
If a product is confirmed to have a problem covered by the Australian Consumer Law, we will cover reasonable return costs.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Consumer guarantees may apply where a product is not of acceptable quality, is not fit for a purpose you made known to us, does not match its description or sample, or otherwise fails to meet the guarantees required by law.
Depending on the circumstances and whether the problem is major or minor, you may be entitled to a repair, replacement, refund or other remedy.
Our 10-day change-of-mind policy does not limit your rights under the Australian Consumer Law.
Sale Items
Sale and promotional items remain subject to the Australian Consumer Law.
Unless otherwise stated, our standard 10-day change-of-mind return conditions also apply to sale items.
Exchanges
We may offer exchanges for eligible change-of-mind returns, subject to product availability.
Please contact us before returning your item if you would prefer an exchange.
Your Australian Consumer Law rights regarding faulty or defective products are not affected by this exchange policy.
How to Request a Return
To request a return, please contact us within 10 days of receiving your order and provide:
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Your order number.
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The item(s) you wish to return.
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The reason for the return.
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Photographs where relevant.
Please do not send items back without first contacting us and receiving return instructions.
Contact
If you have any questions regarding a return or refund, please contact us through our website's contact page or via email admin@outriseactivewear.com.au
We reserve the right to assess returned items against the conditions of this policy. This policy is subject to your rights under the Australian Consumer Law.